31000 Privacy Policy — How Your Information Is Kept Safe

How Your Information Is Used — Find Out

The 31000 platform places the highest importance on protecting the personal information of users in Bangladesh. When you register on our platform or use our services, we collect certain necessary information that helps us provide you with the best experience. This privacy policy will clearly inform you of what information we collect, why we collect it, and how we keep it secure. Continued use of our platform will be considered as your acceptance of this policy. If any changes are made, we will notify you via a notice on the platform.

1. What Information We Collect

During registration, we collect your name, email address, mobile number, and date of birth. National ID or passport details may be requested for identity verification, and these are stored with complete security. Your transaction history, payment methods, and account activity are recorded automatically. We also collect your device type, browser information, and IP address, which are used to ensure platform security. Some information is collected automatically through cookies and similar technologies to improve your browsing experience.

2. Purpose of Data Use

Collected information is primarily used to manage your account, process transactions, and provide customer service. Your information is analyzed to ensure platform security and prevent fraudulent activity. We analyze your preferences and usage patterns to present more relevant services and offers. Information may also be used to fulfill legal obligations and meet the requirements of regulatory bodies. With your consent, you may be notified via email or SMS about new platform features or updates.

3. Information Sharing & Third Parties

31000 never sells your personal information to third parties for commercial purposes. However, necessary information is shared with approved payment gateways such as bKash, Nagad, and Rocket for payment processing. We may provide information as a legal obligation if required by a valid order from law enforcement agencies or a court. Trusted service providers who assist in operating our technology infrastructure may access limited information under strict confidentiality agreements. In all such cases, ensuring the protection of your data is our responsibility, and we always uphold it.

4. Data Protection Methods

We use industry-standard SSL encryption and modern firewall technology to protect your data. Sensitive information such as passwords and payment details is always stored in encrypted form and cannot be viewed directly by any staff member. Our servers undergo regular security audits and any vulnerabilities are resolved promptly. Multi-factor authentication and session management systems are in place to prevent unauthorized access. In the event of a data breach, we will promptly notify affected users and take the necessary steps.

5. Cookie Policy

Our platform uses cookies to improve your browsing experience. Essential cookies are necessary for the core operation of the platform and cannot be disabled. Analytical cookies help us understand how users are using the platform, which helps us improve the quality of our services. You can control or disable optional cookies from your browser settings, though this may limit some features. Contact our support team to learn more about cookies.

6. Your Rights

As a user in Bangladesh, you have the right to view, correct, and request deletion of your own data. You can contact our support team at any time to request a copy of your information. The option to opt out of marketing communications is available at any time and does not affect your access to the core services of your account. Even after account closure, some information may be retained for a specified period due to legal obligations. For any privacy-related complaints or questions, email us at [email protected].

7. Policy Changes

We reserve the right to update this privacy policy at any time, and the date of any changes will always be noted at the top of the page. For significant changes, we will notify you directly via email or through the platform. Continued use of the platform after a revised policy is published will be considered as your acceptance of the new policy. We are committed to always transparently informing you of how your data is being used. To learn more about this policy, please contact our FAQ View the page.